- 28-Jul-2025
- Elder & Estate Planning law
The pension portal is an online platform established to help pensioners resolve issues related to their pension payments, such as delays, discrepancies, or errors. Pensioners can file grievances on this portal to ensure their concerns are addressed by the concerned authorities. This process ensures transparency, timely action, and an effective grievance redressal system.
First, visit the official pension portal for your respective pension scheme (e.g., Pensioners' Portal for government employees or EPFO portal for EPF pensioners).
The website URL for the Pensioners' Portal in India is https://pensionersportal.gov.in.
To file a grievance, pensioners need to log in using their credentials. For government pensions, you will need your Pensioner ID, Registered Mobile Number, or Aadhaar Number to access the portal.
If you don’t have an account, you may need to create a profile first by registering your details.
Once logged in, look for the Grievance Redressal or File a Complaint section in the menu.
Click on this section to access the grievance filing page.
Fill in all the required information, including:
Some portals allow you to select the specific department or pension authority to address the grievance. Choose the relevant department for faster processing.
After entering the required information, review the details and click on the Submit button to file the grievance. A unique Complaint ID will be generated for tracking purposes.
After submitting the grievance, the system will provide you with a grievance tracking number or Complaint ID. Use this ID to track the status of your grievance on the portal.
The pension authority will provide updates regarding the resolution of your issue via the portal, email, or SMS.
If you do not receive a response within a reasonable time frame, you can follow up on your grievance by logging back into the portal and checking the status. You can also escalate the issue to higher authorities if required.
In case the grievance is not resolved within the given time frame, you can escalate the issue through the Grievance Escalation process available on the portal or contact the Pensioner Helpdesk for further assistance.
The pension grievance redressal process must follow the guidelines provided under the Pensioners' Welfare Act and related government rules. These laws mandate that grievances must be addressed within a fixed time frame.
Typically, grievances should be acknowledged within 3 working days, and resolution should ideally occur within 30-45 days, depending on the complexity of the issue.
A pensioner has not received their monthly pension for two months. To resolve this:
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