What Is The Role Of Protection Officers In Elder Abuse Matters?

Elder abuse—whether emotional, financial, physical, or neglect—is a serious issue affecting senior citizens, often at the hands of family members or caretakers. The Indian government, under the Maintenance and Welfare of Parents and Senior Citizens (MWPSC) Act, 2007, appoints Protection Officers to help prevent and address such abuse. These officers act as a crucial link between the elderly, legal authorities, and the welfare system.

Role and Responsibilities of Protection Officers

Receiving and Investigating Complaints

Protection Officers receive complaints of elder abuse or neglect and carry out preliminary inquiries.

They may visit the home of the complainant to verify facts and assess the situation.

Liaising With Maintenance Tribunals

They assist the senior citizen in filing petitions before the Maintenance Tribunal for maintenance, property disputes, or safety concerns.

They ensure all necessary documents and evidence are compiled for the case.

Monitoring Living Conditions

Conduct inspections to check whether the senior citizen is living in a safe and dignified environment.

If necessary, recommend relocation to a safer place or old-age home.

Ensuring Medical and Psychological Support

Coordinate with local health departments to arrange for medical aid or psychological counseling, especially in abuse or neglect cases.

Facilitating Interim Relief and Emergency Services

Help provide temporary shelter, food, and basic care in emergency situations.

May coordinate with NGOs or district-level services for quick support.

Providing Legal and Social Guidance

Guide elderly individuals about their legal rights, procedures for filing complaints, and how to seek protection orders.

Help in availing services under senior citizen welfare schemes.

Maintaining Records and Submitting Reports

Keep official records of all complaints and actions taken.

Submit regular reports to the District Magistrate or Tribunal on elder abuse trends and interventions.

Legal Framework Empowering Protection Officers

MWPSC Act, 2007

Section 18 of the Act empowers Protection Officers to act on behalf of senior citizens and assist in enforcement of tribunal orders.

Rules Framed by State Governments

States define specific duties and qualifications for Protection Officers in their respective jurisdiction.

Consumer Safety Tips for Senior Citizens

• Save the contact number of the local Protection Officer and Maintenance Tribunal.
• Report any sign of mental, emotional, or financial abuse without fear.
• Keep a trusted family member or neighbor informed about your living conditions.
• Don’t transfer property without proper legal advice or safeguards.
• Join local senior citizen welfare associations for community support and legal awareness.

Example

Situation:

Mrs. Lata, a 70-year-old widow, is living with her son and daughter-in-law. She is regularly insulted, denied food, and prevented from meeting relatives. A neighbor notices this and encourages her to seek help.

Steps Taken:

• Mrs. Lata contacts the Protection Officer in her district and files a complaint.
• The officer visits her home, talks to her privately, and confirms signs of abuse.
• The officer helps her file a petition before the Maintenance Tribunal seeking protection and monthly maintenance.
• She is temporarily relocated to a nearby shelter home for senior citizens.
• After tribunal orders, her son is directed to pay maintenance and ensure non-interference in her personal freedom.
• The Protection Officer continues to monitor the situation through monthly follow-ups.